EduPage - Monitoring and Protection Against Malware

What is Malware?
Parents, students, and teachers can log into EduPage from their home computers or mobile devices. However, there are malicious programs called "malware" that, once they infiltrate a computer, monitor user activity and send passwords to individuals who may misuse or attempt to sell them.

How Does Malware Enter a Computer?
Malware most commonly infects a device through one of the following methods:
• The user unknowingly installs it from the internet—such as when downloading cracked games or popular software.
• Clicking on a suspicious link on an untrustworthy or poorly structured website.
• Using a computer with an outdated operating system or without the latest security updates.

How Does EduPage Protect Users from Malware?
EduPage collaborates with security companies that monitor password leaks. If EduPage detects that a password has been stolen due to malware, it automatically resets the password to prevent misuse.

Was EduPage Hacked? No. Quite the Opposite.
EduPage has detected that a parent's, teacher's, or student's computer has been compromised. As a result, a hacker may have gained access not only to EduPage but also to other services such as email, online banking, and other sensitive accounts. By actively protecting student, parent, and teacher accounts, EduPage can also detect the presence of malware on their computers. Essentially, EduPage helps protect your home or school computers.

What Exactly Does EduPage Do?
If EduPage detects that a user's password has been leaked due to malware and appears on a list of compromised credentials, it automatically resets the user's account password. Both the administrator and the user receive a notification, and the user can set a new password in the usual way via email. If a student or teacher does not have an email, they must request a new password from their school.

Resetting the password on EduPage prevents its misuse within the platform, but it does not protect other services. The notification includes the time and IP address where the leak was recorded.

• If the IP address belongs to a household, we recommend installing antivirus software or reinstalling the operating system to remove the malware from the affected computer.
• If the IP address comes from a device used for a one-time login, such as during a vacation, at a café, or at a friend's house, resetting the password should be sufficient.